Terms of service
1. Terms of Service
Welcome to STUDIO.HOLSSI. This website is operated by STUDIO.HOLSSI. Throughout the site, the terms “we”, “us” and “our” refer to STUDIO.HOLSSI. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before accessing or using our website.
Section 1 - UK Delivery & Eligibility
By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Our delivery services are strictly limited to mainland United Kingdom. We do not accept orders for international delivery.
Section 2 - Products and Floral Variations
- Natural Products: Because flowers are fresh, living items, the actual arrangement delivered may vary slightly in color, size, and shape from the images displayed on our website.
- Pricing & VAT:All prices listed on our website are in GBP (£). We reserve the right to change prices at any time without notice.
Section 3 - Perishable Goods & Cancellation Policy
- Exempt from Statutory Cancellation: Under the UK Consumer Rights Act and Consumer Contracts Regulations, fresh flowers are classified as perishable goods and are strictly **exempt from the standard 14-day cancellation and return rights**.
- Final Sale: All sales are final. We do not accept cancellations, returns, or refunds for a change of mind, personal color preferences, or size dissatisfaction once the order has been processed.
Section 4 - Delivery and Customer Responsibility
- Correct Address:It is the customer's sole responsibility to ensure that the recipient's delivery address and UK post code are correct and complete.
- Recipient Absence:Flowers are perishable and cannot be returned to a depot for long periods. If the recipient is absent or unreachable at the time of delivery, the courier reserves the right to leave the package:
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- In a designated 'safe place' on the property.
- With a neighbour.
- With building security or concierge.
- Failed Delivery Liability: HOLSSI is not liable and will not issue refunds or replacements for failed deliveries caused by incorrect address details, or if the package is stolen/damaged after being left in a safe place.
Section 5 - Damaged or Defective Items
We only offer replacements or refunds if your items arrive significantly damaged or broken during transit.
-24-Hour Notice: Due to the nature of flowers, you must report any damage within 24 hours of delivery.
- How to Report:Please message us on WhatsApp at +447826218287 with your order number and clear photographic evidence of the damaged flowers and packaging.
Section 6 - Intellectual Property
All content included on this site, including text, graphics, logos, images, and unique floral arrangement designs, is the property of Whole Sea and is protected by UK and international copyright laws.
Section 7 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales
Section 8 - Contact Information
Questions about the Terms of Service should be sent to us via WhatsApp at +447826218287 or via email at holssifloral@gmail.com