Shipping policy

1. Shipping & Delivery Policy

Thank you for choosing STUDIO.HOLSSI. We are committed to delivering our freshly crafted floral arrangements in perfect condition. Please review our shipping guidelines below to understand how we deliver to your area.

  • Delivery Options & Timeframes

We offer different delivery methods depending on your location within the UK:

 - Same-Day Delivery (Local Selected Zones Only):
  * Available only for orders placed within our designated local delivery zones. 
  * Orders must be placed before 10am to 3pm qualify for same-day delivery. 
  * Hand-delivered by our local courier to ensure maximum freshness.
- Standard UK Delivery (Outside Local Zones):
  * Takes 1 to 2 working days via our trusted national courier partners.
  * Delivered in specialized, secure flower packaging to keep the arrangement fresh during transit.

  • Delivery Schedule & Tracking

- Delivery Days: We deliver from Tuesday to Saturday. We do not offer deliveries on Sundays, Mondays, or UK Bank Holidays.

- Tracking:For standard 1-2 day deliveries, you will receive a tracking link via email/SMS once your order is dispatched. 

  • Recipient Absence & 'Safe Place' Policy

Because fresh flowers are highly perishable, they cannot be held in courier depots or delivery vans for long periods. If the recipient is not home at the time of delivery, the courier will attempt to leave the package in the following order:
1. In a designated 'Safe Place'on the property (e.g., porch, covered shed).
2. With a Neighbour.
3. With building security, reception, or a concierge.

*A delivery notification card or SMS will be sent to inform you exactly where the package has been left.*

  • Customer Responsibility & Failed Deliveries

STUDIO.HOLSSI is not liable, and no refunds or replacements will be issued for failed deliveries under the following circumstances:

- Incorrect Address: The customer provided an incorrect or incomplete address, gate code, or UK postcode.
- Unreachable Property: The courier attempted delivery but could not gain access to the property (e.g., locked gates, secure apartment blocks without a concierge or answerphone access).

- Delayed Retrieval:The package was left in a safe place or with a neighbour as requested, but was not retrieved promptly by the recipient, resulting in wilted flowers.

  • Damaged Deliveries


If your order is severely damaged during transit, please take a photo immediately and message us on WhatsApp at +447826218287 within 24 hours of delivery. Please refer to our Return Policy for full details.