Refund policy

1. Return & Refund Policy

At STUDIO.HOLSSI, we dedicate ourselves to delivering the freshest and most beautiful floral arrangements to your doorstep. Because our flowers are fresh, living, and perishable items, we handle returns and refunds under a strict policy. Please read the guidelines below before placing your order.

•  Final Sale (Non-Refundable CasesAll orders are considered a final sale. We do not accept returns, refunds, or exchanges for the following reasons:
  * Change of mind
  * Personal preferences (such as subtle variations in color, size, or shape)
  * Incorrect delivery address provided by the customer
  * Natural wilting due to improper handling after delivery

*Please note: Flowers are unique products of nature. Exact colors, shapes, and sizes may vary slightly from the website images.*\

 

• Damaged or Defective Items.                                                                                    We only offer replacements or refunds if your items arrive significantly damaged, broken, or defective upon delivery.

 

• How to Report an Issue
  If your floral arrangement arrives damaged, please contact us immediately so we can make it right.
  - Timeline : You must report the issue within 24 hours of delivery.
  - How to reach us: Email us at holssifloral@gmail.com or                             Contact us on WhatsApp at +447826218287                                                           - Requirements:Please provide your order number and attach clear photos of the damaged flowers and packaging.

Once our team verifies the damage, we will promptly arrange a fresh replacement or a refund.